Christopher J. Benz

1406 Milton Road
Durham, NC  27712-1525 (US Eastern Time)
Home: +1 919 479 4891 | Mobile: +1 919 450 6641


Profile | Experience | Professional Contributions | Awards and Honors | Undergraduate Education | Software/Language Knowledge



Over twenty years of experience in management and technical/business communications, including:

  • Business, departmental, team, program, and project management
  • Information analysis and design
  • Business analysis and planning
  • Instructional design
  • Training and teaching
  • Technical writing
  • Developmental and technical editing
  • Executive communications
  • Sales support
  • Process and standards design and implementation
  • Publication design and production



Benz Information Consulting, Durham, NC, 2010–present

Run a consultancy providing services and solutions for training and technical documentation. Specialize in information design, content reuse between training and documentation development, and project/team management. Current clients include Carestream Dental, Duke University, and Kaleidoscope Training & Consulting.

Vice President, Account Development

SDI Global Solutions (a division of Systems Documentation, Inc.), Durham, NC, 2009–2010

Conduct sales support and sales for this commercial division of a multinational technical/business information consultancy. Also provide information-design consulting services to current clients. Accomplishments include designing the division's DITA for Training and DITA for Pharma offerings; founding, producing, and presenting an online seminar series to drive the division's market awareness; developing brochures, presentations, work samples, client references, and other materials to support the division's new sales organization; supporting and conducting meetings with prospective clients; developing partner relationships with four complementary service providers; and helping an existing client, Hewlett-Packard, transition from component-level, unstructured, static documentation to solution-level, structured, dynamic documentation.

Director of Consulting and Information Design

InfoPros (was Horizon Interactive, Advacon), Durham, NC, 2001–2009

Provided consulting, information design, and project management for clients of this national technical/business documentation and training development consultancy. Primary responsibilities included designing, managing, and contributing to multi-million-dollar client projects; identifying and meeting with prospective clients; developing project proposals and statements of work; and managing more than a dozen local and remote staff members and contractors.

Direct clients included:

  • Apex Analytix (accounts payable analysis software)
  • Asparity (employee benefits analysis software)
  • California Department of Transportation
  • Cisco Systems
  • Eaton/Powerware
  • First Citizens Bank
  • GlaxoSmithKline
  • Global Knowledge (custom e-learning)
  • Thomson Grass Valley (digital video distribution)
  • Inlet (video compression software)
  • Integrian (mobile video hardware/software)
  • Intel
  • INVISION (commercial airtime sales and management software)
  • ITT Fluid Technologies (pumps and valves)
  • KEEPS Corporation (auto-repair profit-improvement software)
  • Klein Decisions (financial-planning software)
  • Lucent Technologies
  • Nortel Networks/Innovatia
  • North Carolina Rate Bureau (insurance/government)
  • Rivermine (telecommunications expense management software)
  • SAS/DataFlux
  • Sicel Technologies (medical devices)
  • SPX/Waukesha Electric (custom transformers)
  • Tri-Tech (residential construction software)

Operations Director

e-Publishing Corporation, Durham, NC, 1999–2001

Directed the Southeast U.S. regional office of this multinational technical/business documentation and training development consultancy. Responsibilities included developing project proposals and statements of work; managing projects; strategic planning; managing more than $6M in annual revenue and 25 local and remote staff members and contractors; and overseeing all aspects of the regional office, including purchasing and contracts.

Direct clients included:

  • Duke University/Pensare
  • IBM
  • Interleaf (now Broadvision)
  • Nortel Networks/Innovatia

Manager of Documentation

Möbius Group/CheckFree Investment Services (now Informa Investment Solutions), Research Triangle Park, NC, 1997–1999

Headed the documentation department for this investment and financial-planning software developer. Responsibilities included managing a five-member department; overseeing content development and maintenance for nine commercial software products, a commercial Web site, an intranet, a quarterly newsletter, multimedia marketing projects, and a biennial client conference; developmental and copy editing; technical writing; documentation and software design standards development and maintenance; and documentation process development and improvement.

Lead Documentation Specialist

HealthPoint (now Allscripts), Durham, NC, 1995–1997

Served in a variety of capacities to help this GlaxoSmithKline spin-off create commercial-ready point-of-care medical software, end-user documentation, and training collateral. Accomplishments included serving as team leader and senior editor for a five-member documentation team; helping design and implement a single-source documentation-development process; developing documentation and graphical-user-interface standards; coordinating documentation and training content; performing business analysis; developing software functional specifications; helping develop the company’s intranet; and providing expertise on documentation-production issues.

Founder and Principal

Intelligent Publishing, Rochester, NY and Carrboro, NC, 1990–1995

Ran a consultancy providing curriculum-development, computer-training, writing, editing, desktop-publishing, and computer-maintenance services. Authored six retail-market books in IDG Books Worldwide's For Dummies series and Ziff-Davis Press' How To Use series. Other clients included Duke University, The Greater Rochester Metro Chamber of Commerce, and Logical Operations/Ziff-Davis Education.

Author, Curriculum Developer, Trainer

Logical Operations/Ziff-Davis Education, Rochester, NY, 1991–1993

Authored three books in Ziff-Davis Press’ best-selling PC Learning Labs Teaches series, developed and supported the development of classroom curricula, and taught computer applications in Logical Operations/Ziff-Davis Education’s and Eastman Kodak’s training centers.

Manager, Communications Office

Greater Rochester Metro Chamber of Commerce (now The Rochester Business Alliance), Rochester, NY, 1987–1991

Managed a four-person office, produced a variety of journalistic and public-relations publications, worked with local media representatives, supported all departmental projects and events, maintained all departmental computer equipment, and served as staff liaison and administrator for the Chamber’s Small Business Council.

Professional Contributions

Co-Founder, Advisory Board Member, Certificate in Technical Communication Program, Duke University, 2003–present

Instructor, Course Developer, “The Business of Technical Communication” and “Tools of the Trade,” Certificate in Technical Communication Program, Duke University, 2004–present

Director, Society for Technical Communication (STC), 2000–2003

Vice President, President, Immediate Past President, STC Carolina Chapter, 1997–2000

Public Relations Manager, STC Carolina Chapter, 1995–1997

International Technical Publication Competition Judge, STC, 2001

International Online Communication Competition Judge, STC, 2000

Online Communication Competition Judge, STC Carolina Chapter, 1997, 1998

Presenter, DITA/TechComm Conference, Raleigh, NC, 2008; Influent InfoStrategies Conference, Washington, DC, 2001; STC Annual Conference, Anaheim, CA, 1998; STC Carolina Chapter’s Summer Conference, Raleigh, Research Triangle Park, Chapel Hill, NC, 1996, 1997, 1999, 2000; and dozens of other conferences, events, and meetings in the US, Europe, the Middle East, and online

Peer Reviewer, Technical Communication (journal of STC), 2000–present

Article Writer for dozens of STC publications worldwide, 1995–present

Awards and Honors

Associate Fellow, Society for Technical Communication (STC), 2004–present

Best of Show, International Technical Publication Competition, STC, 1995

Distinguished Chapter Service Award, STC, 2001

Award of Distinguished, International Online Communication Competition, STC, 1999

Pacesetter Award, International Chapter Achievement Competition, STC, 1999 (awarded to the Carolina Chapter for my term as chapter President)

Award of Distinguished, Online Communication Competition, STC Carolina Chapter, 1998

Award of Merit, Technical Publication Competition, STC Carolina Chapter, 1997

Visibility Award, STC Carolina Chapter, 1997

Award of Excellence, Technical Publication Competition, STC Carolina Chapter, 1996

Award of Excellence, Online Communication Competition, STC Carolina Chapter, 1996

Award of Distinguished, Technical Publication Competition, STC Carolina Chapter, 1994

Undergraduate Education

BA in Communications/Management (magna cum laude), St. John Fisher College, Rochester, NY, 1986

Semester of study abroad, Richmond College, London, England, 1985

Software/Language Knowledge

ACT! | Adobe: Acrobat, FrameMaker, Illustrator, PageMaker, Photoshop | Corel: CorelDRAW Graphics Suite, Paint Shop Pro | eHelp/RoboHELP | GoToMeeting/GoToWebinar | HTML, XML, DITA | Linux, UNIX | Lotus: 1-2-3, Ami Pro/Word Pro, Notes | Macintosh OS | Macromedia: HomeSite, Dreamweaver | Microsoft: Access, DOS, Excel, FoxPro, FrontPage, Internet Information Server, NetMeeting, Outlook, PowerPoint, Project, Publisher, SharePoint, Visio, Visual SourceSafe, Windows, Windows Server, Word | | OS/2 | WebEx | WebWorks Publisher/ePublisher | WordPerfect | plus a host of diagnostic, communications, remote-administration, screenshot, video- and audio-editing, data-compression, and other computer utilities

Last updated September 19, 2010